Below is the story told by one stranger I met. I approached him during my Prudential Booth in Subang Perdana, Seksyen U5 Shah Alam. This guy came across 1 personal life insurance agent in Tropicana Medical Centre, Kota Damansara, Selangor just before the last fasting month.
After next appointment is set, the stranger went to PJ for his insurance application (fill up proposal form & make 1st cash payment), at the agent office. He nearly lost in finding the agent office because he is not familiar with PJ area.
The Stranger application has no issue, as it is a standard case, but for his child there might be requirement (additional info needed) due to an admission at Tropicana Medical Centre(1st treatment) & Sime Darby Medical Centre(follow up treatment & admission) recently.
This admission was explained to the said Agent, & the Agent promise to settle this matter (get all the related admission docs in case requested by the Insurance Company).
After Insurance Application Form was submitted to Insurance Company, the Stranger's Child case as expected requires confirmation from both Hospitals regarding the recent sickness (example Doctor's Report/Discharge Summary).
After some times, the Stranger called the Agent & below were the conversation.
Stranger: My application has been approved. How about my child?
Insurance Agent: Require Doctor's Report from Hospital. I ll go & collect required docs at Tropicana Hospital.
Stranger: But my child 1st admission was done at Tropicana due to fever. Due to certain reason, the Doctor recommended me to do follow up treatment at SDMC. Final report (after recovery) can only be collected at SDMC.
Insurance Agent: Mr. Stranger, don't worry. I ll settle this docs with Tropicana because I know somebody there. In SDMC, I do not know anyone.
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Moral of the story:-
In my opinion, the said Agent working style is totally incorrect & not in proper manner.
1. As an Agent, you should meet your potential client based on his request. Example, when & where should be based on Client's request (at least it must be based on mutual agreement in between Agent & Client).
2. The Agent should request the report from both Hospitals & provide it to Insurance Company for evaluation, not request the report from certain hospital only (regardless whether the Agent knows anybody or not).
This is an example of Bad Insurance Agent.
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Moral of the story:-
In my opinion, the said Agent working style is totally incorrect & not in proper manner.
1. As an Agent, you should meet your potential client based on his request. Example, when & where should be based on Client's request (at least it must be based on mutual agreement in between Agent & Client).
2. The Agent should request the report from both Hospitals & provide it to Insurance Company for evaluation, not request the report from certain hospital only (regardless whether the Agent knows anybody or not).
This is an example of Bad Insurance Agent.
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